Print Information – Frequently Asked Questions


Please explain the different print types.

Unframed Prints — These are fine art archival quality prints on Hahnemühle Ultra-Smooth paper, and printed by one of the best labs in Australia. This is the best option for overseas customers and/or if you wish to arrange your own framing.

Framed Prints | Simple White Frame — The printing is the same as Unframed Prints (Hahnemühle Ultra-Smooth paper, and same size). They are mounted under archival cardboard matting and finished with a 20mm white wooden frame (see below for finished sizes). We do not use cheap framing glass; we use a high quality acrylic because it is lightweight and doesn’t break, it has no colour cast (unlike glass) and it protects against 99% of UV rays. This framing option is stylish and modern and suits all images.

Canvas Prints | Stretch Framed — These are printed on premium satin archival quality Goya Canvas and stretched around a 19mm wooden frame. Simple yet stylish, Canvas Prints command a presence in any room. Go big!

Acrylic Face Mount Prints – This is one of the most impressive and striking ways to display your photographic print. Your print is mounted behind acrylic and the back is covered with specially treated aluminium. This process will completely protect your image from front to back. Your image is mounted edge to edge and creates a beautiful frameless finish. Each piece is professionally finished with hand-polished edges. We use 4.5mm optically clear, Museum Grade Acrylic which has 99% UV protection. Once hung, your print floats approximately 16mm off the wall.


Are the sizes listed image size, paper size, or finished framed size?

The size options listed all relate to the printed image size.

Unframed Prints come with an additional 3cm white border on all sides.

Framed Prints with Simple White Frame come with a 6cm archival cardboard matting on all sides, and then the 20mm wooden frame. Therefore, the overall dimensions of your framed print will be the printed image size (as listed) PLUS add approximately 8cm to each side. These means that even a small print can make quite a statement!

Because Canvas Prints and Acrylic Face Mount Prints are printed edge to edge without borders, the image size options listed are also the size of the finished prints.


I didn’t see the image that I am after. Is it possible to order other images that are not in your galleries?

Yes, absolutely! If you know the image please contact us with the information and we can add it to our print shop. If you don’t know the exact image, then also just let us know what you are after and we will try to help you find something appropriate. We are here to help!


Do the prints come with Simon’s signature?

No, not normally, but you welcome to request that. There may be a small additional charge as it changes the sizing of the framing by a few centimeters. If you would like it then please mention it in the notes section that appears during checkout — and we will be in touch.


Does the “© Simon Carter ONSIGHT” watermark that appears on the web shop images, appear on the actual prints?

No, most certainly not! We place the watermark on the images that we put on the internet, but this will not appear on your prints.


How are the prints shipped?

Unframed Prints are rolled in soft protective non-abrasive interlining tissue, inside a strong tube, and sent by Australia Post.

Framed Prints with Simple White Frame, Canvas Prints and Acrylic Face Mount Prints are firstly wrapped in a soft protective non-abrasive interlining tissue, then each corner has a cardboard corner protector fitted, then it is wrapped in a double skin 10mm bubble wrap, and finally boxed. We use a courier for Australian orders and Fed Ex for international orders.


Would it be possible to pick up my print to save on the shipping charges?

Yes, it is possible to arrange that however be aware that our printers and framers are based on the NSW Central Coast (Erina). Please contact us to arrange this.


How long will it take to produce and deliver?

If you have a particular deadline to meet, please contact us and we’ll liaise with our suppliers to see if your job can be completed (and shipped) more quickly. In general though, please allow the following (approximate) times:

Australia, Unframed Prints – 5-10 working days.

Australia, Framed Prints with Simple White Frame, Canvas Prints and Acrylic Face Mount Prints – 10-15 working days.

Overseas, Unframed Prints – 10-15 working days.

Overseas, Framed Prints with Simple White Frame, Canvas Prints and Acrylic Face Mount Prints – 15-20 working days.